Delivery Policy

Waltons undertakes to do everything possible to ensure the secure and timeous delivery of all your purchases.

Please read this delivery policy before placing your order. Should you have any questions or concerns regarding the policy, feel free to contact us.

Pease Note:

• This policy applies only to merchandise purchased via the Waltons website, www.waltons.co.za.
• Waltons delivers only to addresses within the Republic of South Africa.
• Please check your order, contact and address details carefully before you submit it as changes cannot be made once you have received confirmation of your order.

Delivery options

• Collection from your nearest Waltons store: Your order will be ready for collection within seven working days of receipt of confirmation of your order. Orders can be collected from your selected Waltons outlet during normal working hours, i.e. between 08h30 and 17h00 on a week day. Select your nearest Waltons store from the drop-down on the order form.
  Cost: None

Procedure for receiving your order

• Proof of identity of the person signing for your parcel will be required. Valid proof of identity in South Africa is an ID book or driver’s licence. The identity number of the person receiving your parcel will be noted on the Delivery Note by the courier/Waltons representative handing over your order and you will receive a copy of the signed Delivery Note and a Tax Invoice for your records. 
• Please ensure that the special Waltons sealing tape securing your parcel is unbroken and the parcel is undamaged. In the unlikely event that the tape is broken or the parcel damaged, you have three choices:
  • Check your order against the Delivery Note to ensure that everything is correct before signing the Proof of Delivery document. Should any item/s be missing or damaged, this will be noted on the Delivery Note and both you and the courier/Waltons representative will need to sign next to the notation.
  • Sign for acceptance of the parcel. In this case it will be noted on the Delivery Note that a damaged parcel was accepted unchecked. The courier/Waltons representative will co-sign the form in this case and Waltons will not accept responsibility for any items which are found to be damaged/missing after the courier has left or the parcel has been removed from Waltons’ premises.
  • Return the parcel unopened with the courier after clearly stating the reasons for returning the parcel on the Delivery Note. You will be contacted by a Waltons representative when the parcel is received by us.

Please note:
Orders placed for collection at a Waltons outlet must be collected within fifteen (15) working days of confirmation of order. Orders not collected within this period will be returned to our stores and you will be credited with the full purchase amount.

Delays and out-of-stock items
Waltons makes every effort to ensure that the information displayed on our website is up to date and accurate at all times. However, should an ordered item be out of stock or any other delay in delivery be necessary, we will make every effort to contact you to make alternative arrangements.

Cancellation of/changes to this policy
Waltons reserves the right to cancel or alter this policy, at its sole discretion, from time to time.

Disputes
Should any dispute arise which is not able to be remedied by contacting our Customer Relations Department.